hjghermf |
Posted: Thu 18:44, 17 Oct 2013 Post subject: woolrich sito ufficiale Improve Customer Service B |
|
Businesses should embrace mobile technology as an impressive online [url=http://www.shewyne.com/woolrichoutlet.html]woolrich sito ufficiale[/url] presence can help improve customer service.
Consumers are more likely to use mobile technology to inform their purchasing decisions so it is vital that businesses investigate how they appear [url=http://www.shewyne.com/hoganoutlet.html]hogan sito ufficiale[/url] on appliances such as smart [url=http://www.shewyne.com/peutereyoutlet.html]peuterey sito ufficiale[/url] phones and iPads.
Research by ForeSee Results revealed that [url=http://www.jeremyparendt.com/Barbour-Paris.php]barbour pas cher soldes[/url] an increasing number of consumers are using their mobiles to access company websites and more are utilising this technology to purchase products and services.
The study discovered that 47 per cent of shoppers used their phones to compare price information, 34 per cent did so to compare different products, while 20 per cent investigated product specifications and 15 per cent viewed product reviews.
Forsee Results also found that a good [url=http://www.jeremyparendt.com/Barbour-Paris.php]barbour france paris[/url] online experience with a company's mobile website and applications can have positive cross-channel implications as satisfied customers are 32 per cent more likely to buy from [url=http://www.jeremyparendt.com/jimmy-choo.php]jimmy choo chaussures[/url] that retailer's website.
Furthermore, the investigation showed that consumers were 31 per cent more likely to buy offline if they [url=http://www.shewyne.com/moncleroutlet.html]moncler outlet[/url] were happy with their online mobile experience, and this would also improve their chances of becoming a loyal customer.
Kevin Ertell, from ForeSee Results, told MyCustomer.com: "Whether or not a customer turns to a specific retailer's site or app will be dependent on availability and ease of use.
"Since satisfaction with mobile experiences drives critical customer behaviour, the measurement of satisfaction with websites, mobile websites, and mobile apps shoppers is a necessity."
Enhancing customer service by measuring satisfaction from the consumer's perspective is an integral part of a [url=http://www.osterblade.com]moncler outlet[/url] systems thinking approach to [url=http://www.sandvikfw.net/shopuk.php]hollister outlet sale[/url] organisational improvement.
A customers' opinion of an organisation is decided by what occurs at the point of transaction and how their demand is met as well as how effectively the business responds and whether this [url=http://www.mnfruit.com/airjordan.php]jordan[/url] process is improved in the future.
Meanwhile, phone and internet company TalkTalk has received one of the most unwanted customer service awards in recognition of their inability to meet even the most basic of consumer demands.
The Daily [url=http://www.shewyne.com/moncleroutlet.html]moncler sito ufficiale[/url] Mail gave TalkTalk its Wooden Spoon award for providing the worst customer service in 2010 after the company topped an online poll at online poll at thisismoney.co.uk for the most terrible consumer experience.
Dido Harding, chief executive at Talk Talk, said: "I absolutely recognise that we have not provided a good service to some of our customers this year, for which I personally apologise." Talk Talk polled 28 per cent the vote, ­with bank Santander coming second and tax [url=http://www.teatrodeoro.com/hollisterde.php]hollister deutschland[/url] collector HM Revenue & Customs finishing third.
Himsworth Consultancy is a leading Management Consultancy firm of senior business and peformance improvement consulting professionals that can improve customer service through systems thinking. Click the links to find out more.
相关的主题文章:
[url=http://www.yangzhou.jcy.gov.cn/wy/E_GuestBook.asp]hollister[/url]
[url=http://bbs.jzxq.com/home.php?mod=space&uid=30276][/url]
[url=http://www.yxhxzf.cn/guestbook.asp]louboutin[/url] |
|