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Making shoes their sole devotion
Mr Hayes and wife, Kerry,[link widoczny dla zalogowanych], happen to be operating a shoe shop in Benalla for 18 years.
Regardless of the lingering effects of the global financial downturn, an upswing from the internet and consumer hesitancy,[link widoczny dla zalogowanych], their store Sole Step is bucking the popularity.
He explained a lot of the niche shoe brands only sold to independents for example Sole Step. I Love Billy,[link widoczny dla zalogowanych], Django Juliette,[link widoczny dla zalogowanych], Gamin, Naot, Neo and Ziera are among the brands stocked by the shop.
Mr Hayes said getting customer support perfect was important,[link widoczny dla zalogowanych].
"When people enter into the shop, we don't follow them around,[link widoczny dla zalogowanych]," he said.
"We wait to see the way they want to be handled,[link widoczny dla zalogowanych].
"We make certain anyone who comes into this shop goes out happy."
Mr Hayes said people wanted their shopping to become a good experience.
"If someone really wants to try on 10 or 20 pairs of shoes we're pleased to help them but at bigger shops you might get a 16-year-old who does not want to achieve that,[link widoczny dla zalogowanych]," he explained.
Mr Hayes has been named a Small Business Hero as part of this year's Victorian Small company Festival photographic exhibition. The focus on the exhibition,[link widoczny dla zalogowanych], running at Federation Square,[link widoczny dla zalogowanych], is celebrating innovative retailers.
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