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Kenya Power is a limited liability company which transmits, distributes and retails electricity to customers throughout Kenya. It's a public company and is listed at the Nairobi Stock Exchange (NSE). Kenya Power is committed to providing high quality customer service by efficiently transmitting and distributing high quality electricity that is safe, adequate and reliable at cost effective tariffs. Kenya Power had aims to deliver a complete line of telecommunications products to CCK-licensed application and content service providers.
This will enable the licensed serviced providers to meet their ever increasing bandwidth demand for voice, data and video. Since the launch of its fibre optic business in early 2010, the Company has signed lease agreements with a number of telecommunications operators including Safaricom, Kenya Data Networks, Jamii Telecommunications and Wananchi Group. The extensive telecommunications network will also provide inter-connection for Kenya to the entire Common Market of Eastern and Southern Africa (COMESA) region and beyond. Kenya Power is currently offering dark fibre on 5, 15, and 20 years Indefeasible Rights of Use (IRU) at competitive market driven prices. Completed routes include:
Advertising campaign KPLC are working with creative agency to deliver a wide-reaching advertising campaign. The campaign will launch in April 2012: the first phase of the campaign will raise awareness of the service provided and highlight its aspects. The key tool throughout the campaign is our website, produced in conjunction with other advising companies. By navigating the site according to audience category (voter, candidate, community group, journalist or electoral administrator) the site seeks to direct you to the most relevant information according to your [url=http://www.mxitcms.com/tiffany/]tiffany[/url] needs. The site is fully integrated with our social media activity which includes Face book, Twitter and YouTube (Bilgates, 1999).
PR campaign Parker (2009) states that London Elects are working with Nairobi Communication to support the advertising and digital campaigns with a PR campaign that will secure coverage in newspapers across Kenya, as well as on radio [url=http://www.mnfruit.com/doudounemoncler.php]moncler pas cher[/url] and television. This will include briefings for journalists, media interviews, press releases and other PR activity that will help raise awareness of the elections, and give voters information on how to take part.
A knowledge [url=http://www.rtnagel.com/airjordan.php]nike air jordan pas cher[/url] gap of public relations campaigns awareness A low level of awareness of RETs, especially of their characteristics and advantages, underlies and reinforces virtually all of the barriers discussed here Rainaa (2003). There is clearly a need for more and better information for planners, developers, professional sand technicians and for actual and potential users, without forgetting the finance community which, [url=http://www.1855sacramento.com/peuterey.php]peuterey[/url] although it is gradually mainstreaming some [url=http://www.louboumaterialistanyc.com]louboutin pas cher[/url] RETs into lending portfolios, still lacks knowledge of, and therefore confidence in, technologies such as those [url=http://www.mquin.com/saclancel.php]lancel[/url] covered by most Centre's reports.
Summary and research gaps to be filled From the literature review above, it appears clearly that most of the customers are dissatisfied with those policies and their attitudes ranges from positive to negative. Fairly a high number of the consumers have negative attitudes towards energy services, while a small number had positive attitudes. The rest who are the [url=http://www.jordanpascherofficiele.com]air jordan[/url] majority were neutral. Past studies have shown reasons for negative attitudes towards energy (Laimaru, 1997). These include poor management, high costs and their affordability, and government. In this research, a descriptive research design is to be adopted. Since the study aims at determining factors that affect effective communication in service delivery in the energy sector, descriptive study will be the best for the study. It is a design that is concerned with answering the questions; who? What? Which? When? Or how much? .
Descriptive studies are designed to describe something, for example characteristics of users of a given product, the degree of which product use varies with income, age, sex or other characteristics. A descriptive study (carefully designed) ensures complete description of the situation, making sure that there will be minimum bias in the collection of data, to hold costs to a minimum and to reduce the errors in interpreting the data collected . A descriptive study is appropriate firstly because descriptions were informative. The method is useful in [url=http://www.1855sacramento.com/peuterey.php]peuterey outlet[/url] applied research in describing the consumers attitudes. Secondly, descriptions are the starting points for identifying variables and building hypothetical constraints that can be tested using other methods. Thirdly, description is sometimes the only way to study a behavior or situation, because it is either physically or ethically impossible to produce it in an experiment.
The populations of interest in this study consist of employees of K.P.L.C s and its customers [url=http://www.moncleroutletosterblade.com]moncler outlet[/url] living in Nairobi. The target population will consist of 600 employees and managerial staff.The customer relation department is will be chosen because it is the busiest and the largest dealing with the effective service delivery in terms of man power. The restriction of [url=http://www.1855sacramento.com/woolrich.php]woolrich[/url] current customers living in Nairobi is based on practical accessibility, and budgetary access that is, it will be easy reaching the respondents of the study as well as cost effective during the time of conducting the study. The target population is chosen because it is only current K.P.L.C employees that are in a better position to reveal the current situation.
Sampling design involved; determining sampling units, selecting the sample items and estimating universal characteristics from sample data (Boyd, 1989). The number of employees will be 200 employees in various sectors in the customer relation and marketing department. The researcher adopted Mugenda and Mugenda, (1999) which advocate for a sample size of 10% of the [url=http://www.gotprintsigns.com/abercrombiepascher/‎]abercrombie soldes[/url] target population. Therefore, the sample size of this study is 60. The researcher will use random sampling technique to select the individual respondents. Systematic random sampling is to be used to select the specific respondents from K.P.L.C. (public relation and marketing department) in order to ensure that each department has involved in the research.
This study will use questionnaire as an instrument of data collection. The use of questionnaire will be as more advantageous in that the respondent will remain anonymous, it will be truthful and have more time to think about the question and this will result to manful and un biase answers. In this study, secondary data is required. Secondary data will be collected from past research work, internet, relevant journals, magazines and the commissioner's publications. This is because it is easy to access data from such theoretical sources.
Primary data from the findings of the study is to be used to give an official opinion or position of the current employees. Survey method is to be used to collect data. Respondents will be asked questions relating to their attitudes, cost of policies, government's interference, competition and the role of management in the success or failure of service delivery. Random sampling will be used by selecting customer in Nairobi randomly for interviewing. The data collection tools for this study were questionnaires and interview schedule.
Validity is the degree in which a measurement tool measures what it was intended to measure. A valid tool should give accurate and adequate data intended for the purpose of the study. This study is to establish content validity by use of questionnaires to determine the effective communication in service delivery. Content validity will be used since the questionnaire provides adequate data that is [url=http://www.sandvikfw.net/shopuk.php]hollister outlet sale[/url] intended for the purpose of the study. The study will also establish criteria validity since the questionnaires will relate to the ability to predict some outcome and estimate the current condition of service delivery at K.P.L.C.
Reliability is the degree in which a measurement tool provides consistent results with repeated measurements. The study processes three types of validity that is, content validity, criteria validity and construct validity.
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